Introduction
1-800-CONTACTS is the 900 lb. gorilla in the market. They’re marketing and advertising spans the internet, radio, print, and television, so if the idea of buying your contacts somewhere besides the eye doctor isn’t new to you, this company is probably the reason. All of the advertising costs money, and they pay for it with higher prices than all of the other major players — significantly higher. They offer the full range of contact lens products and the website offers copious amounts of information on each of the lenses.
They claim to fill as many as 5,000 orders per day, but this will likely increase with a new alliance with Wal*Mart.
They claim to have the largest inventory of all of their competitors and appear to be a strong contender if you need your lenses quickly. Consider them to be the “convenience store” for contacts as you’ll pay more for the “convenience” of them having your less popular lenses on hand and ready to ship.
Contact Information
1-800-Contacts, Inc.
66 Wadsworth Park Dr
Draper, UT 84020-7942
Phone: (801) 316-5000
Shipping Costs
United States:
FREE 5-7 day ground on Web Orders over $50 ($6.99 for orders less than $50).
FedEx 2-Day - $9.99
FedEx Next Day - $19.99
Guarantee
From the website:
At 1-800 CONTACTS your satisfaction is guaranteed. If you’re not pleased with your order, we’ll make it right. We’ll even exchange unopened boxes of previously purchased lenses if your prescription changes.
Website Review
The website has gone through a bit of a facelift in the past few months and is certainly easier to use than it used to be. I’d put them right in the middle of the pack for user-experience. The site is well laid out, if not a bit busy. As far They’re huge on mail-in rebates which always makes it more difficult to understand how much exactly is going on your credit card to make the purchase. Easily the most confusing in that regard.
2 Comments
I’ve used them for the past few years. I order once a year and rebates are fine. I’vee always gotten paid. thumbs up from me.
I’ve used them almost exclusively over the past few years. They have never had a problem price-matching any other price I’ve found anywhere on the ‘net. Granted, that’s another step you have to go through, but if you don’t mind that, they’re pretty efficient and their lenses come very fast.